Refund & Returns Policy
To be eligible for the
Refund & Returns Policy
Thank you for choosing L2O2 Ventures for your beauty & health needs. We strive to provide you with high-quality products, and your satisfaction is important to us. Please review our Return and Refund Policy to understand how we handle returns and refunds.
Returns
If you are not entirely satisfied with your purchase, we are here to help. You have 24 hours from the date of receiving your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Eligibility for Return
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be requested within 24 hours from the date of receiving the product.
Condition: The product must be in its original condition, unused. It should also be in the original packaging.
Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all return requests.
Items Excluded from Return
Certain items are excluded from our return policy due to hygiene or safety reasons. These include:
Perishable Goods: Goods that have expiration date or are prone to deterioration.
Personal Care Products: Products like cosmetics, skincare, and intimate wear.
Customized or Personalized Items: Goods that have been tailored specifically to your preferences.
Return Process
To initiate a return, please contact our customer support team at enquiry@l2o2ventures.com within 24 hours of receiving your order to request a return authorization.
Our customer support team will provide you with instructions on how to return the product.
Please note:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method to ensure your return is received by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your reimburse/refund.
If your return is approved, your request will be processed. In event of any refund, a credit note will issued to you for your next purchase in our online store.
Refunds
Refunds will be issued for the product cost only. Shipping and handling charges are non-refundable.
Please note:
If you have not received a response within 2 working days, please contact us at enquiry@l2o2ventures.com.
Exchanges
We do not offer direct exchanges. If you need a different product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at enquiry@l2o2ventures.com within 24 hours of receiving the product. We will provide you with instructions on how to return the damaged or defective item and process a replacement or refund.
Cancellations
If you need to cancel an order, please contact us at enquiry@l2o2ventures.com as soon as possible. If your order has not been shipped, we will cancel the order and process a full refund. If your order has been shipped, you will need to initiate a return request following the instructions provided above.
Contact Us
If you have any questions about our Return and Refund Policy, please contact our customer support team at enquiry@l2o2ventures.com. We are here to assist you and ensure you have a positive experience with L2O2 Ventures.
This Return and Refund Policy was last updated on 1 October 2023.
L2O2 Ventures Sdn Bhd